Yes the pizza delivery was a little slow but well worth waiting for! The London pizza joint now has opened 17 restaurants around the city giving your local pizza shop a run for their money. I felt compelled to write a review after the truly awful experience I've had with Firezza and I've come to the conclusion that they really don't care about the customer. Very expensive for quality received. The pesto chicken pizza and vegetable pizzas in particular are amazing. Get contact details, videos, photos, opening times and map directions. Firezza, London: See 40 unbiased reviews of Firezza, rated 2.5 of 5 on Tripadvisor and ranked #19,713 of 23,147 restaurants in London. Food arrived cold and on the last occasion an item was missing.I contacted customer services who apologised and offered me a free pizza. If you have a dietary need, AVOID THEM. Business Owners, if you see an unfair review, read this. AVOID AT ALL COSTS. Firstly, if you have a dietary need, AVOID THEM. We wouldn’t order it anymore ! - details / Review guidelines Reviews are not endorsed by HappyCow - review terms Has Firezza closed, shut down, moved, or changed? Reviewed May 3, 2020 Unable to deliver order but still charged for it My experience with Firezza's delivery service was really bad and caused me to not even taste their pizza. Hands Down: Best St. Louis-Style Pizza. I used to be a fan of Firezza but it’s been going worse and worse. Firezza awful company !! Please use the Update Form. Save 20% when you order the Half Metre option – it’s designed for sharing! Why was my review removed? Save 20% when you order the Half Metre option – it’s designed for sharing! -Like most of the other reviews state, everything arrived luke warm despite living 15 minutes away from the place - the pizza dough goes very hard and chewy the colder the temperature gets, making it very tough to eat once its cold and sore on the mouthThis is a disgraceful service, truly unacceptable, a business operation that is not fit for the public - I am unsure how they are still in business based on the plethora of terrible reviews online, hopefully it won't be long before they are gone, and taking consumers hard earnt money!Not even going to try and get my money back for the incorrect items delivered - I most certainly will not ever be returning! We believe in proper pizza, hand-stretched by the metre, done the Neapolitan way. When I called, the team member argued with me when I just wanted to know what it was. Pizza Al Metro Our pizza comes in two sizes, Individual (1/4m) – equivalent to a 12” round pizza and Half Metre (made of 2 x 1/4m pizzas). Constant text spamming with all methods of blocking ineffective and just plain ignored means I never want to deal with these guys again. Having been to Naples I have never had a pizza since that matches the one I had there on holiday. I used to like Firezza but they have revamped their website and suddenly increased their prices a lot (during a pandemic - nice) so I’m out. The London pizza joint now has opened 17 restaurants around the city giving your local pizza shop a run for their money. After waiting an hour for my pizzas to arrive I decided to call Firezza. True to their word, the pizzas arrived 30 minutes later, delivered by a driver with all the charm of Lurch from The Addams Family. Time to delete my profile after lots of years This page has been viewed 772 times. Sent cold base with tomato sauce. All the ingredients are extremely fresh and pizzas are cooked in a large wood-fired oven. 1. Said I should follow up the next day.This is the crazy! Date of visit: June 2018 Thank goodness I didn't pay full price for them but even with a discount the food was not worth the price. 8 talking about this. True to their word, the pizzas arrived 30 minutes later, delivered by a driver with all the charm of Lurch from The Addams Family. It is almost like a comedy, but it is neither charming or funny. We found out ,in addition they charged us twice by card don’t use Criminal company behavior !!! The lasagne was edible, but no way near worth a value of £8+, a laughable price for one of Iceland's premium frozen mealsThe pizza was edible, but wasn't worth the wait, one came scrimply topped, the other, a margarita came without basil leaves, one of its key ingredients that they list on their menu, how the f#$k can they boast about learning how to cook the best Neopoliatin pizza, perfected by travelling to Italy when they can't even geta basic f$%ing Margarita right! The same goes for their loyalty program, you have to spend at least £11.99 before you can use any rewards, but this detail is not mentioned on their website. non-Stop HARASSMENT with their spam marketing texts messages.My network provider is unable to stop them as they sent them from an "unknown" origin.I am about to report them to the Police.Quality of their food? Delivery 45 minutes late and pizza cold. It doesn't represent the Italian pizza at all. Mia L. Kansas City, MO. I contacted a senior member of their customer experience team to question the above and pass on my feedback. Despite chasing at least five times, the contact (Sudhanshu Amoli) has never replied to my emails. Save 20% when you order the Half Metre option – it’s designed for sharing! However, I had to spend at least £11.99 before I could get the free pizza. Firezza, London: See 8 unbiased reviews of Firezza, rated 1.5 of 5 on Tripadvisor and ranked #19,978 of 23,142 restaurants in London. I wish I had Google reviewed this place before commiting to a £35 order...The food took 1 hour and 45 minutes to arrive, staff were hostile and unapologetic on the phone when asked if the food was on its way (had already waited 70 minutes), and no it hadn't left yet.Once arrived - the chicken side and dessert delivered were incorrect items. Best pizza I've had in a long time will definitely order some more. Get contact details, videos, photos, opening times and map directions. Review: Firezza Pizza (delivery) The idea of including a pizza delivery on this blog seemed a little odd but since discovering Firezza and their delivery option, we have not looked back and I feel like I need to spread the joy! © 2021 Trustpilot A/S. Mix it up, with our Create your Own Legend, we already include up to 3 toppings in the price. In fairness he did try calling me but never left a contact number.I won't be ordering from Firezza again. I must admit the reviews were a little off putting but I genuinely recommend you give this Firezza a go. Funny. Do not order, they spam your mobile with messages & the only way to stop them is to text a premium rate number. I was respected well by all my other colleagues and never had any problems. I never signed up to these (I ALWAYS make sure I tick / untick to say no marketing). Upon unboxing these much-hyped pizzas (according to the flyer I received through my door) I was met by two mediocre, slightly congealed looking pizzas. AVOID AT ALL COSTS. No-one from Crouch End branch could be bothered to contact me last night. 12/6/2019. Said I should follow up the next day.This is the crazy! Cost £25 for two people (approx.) The pizza is delicious and thats the main thing. Both arrived cold and pizza missing the toppings. As a huge pizza lover, Firezza is a dream come true! Delivery 45 minutes late and pizza cold. Firezza, London: See 8 unbiased reviews of Firezza, rated 1.5 of 5 on Tripadvisor and ranked #19,978 of 23,142 restaurants in London. It really wasn't.Long story short, I've emailed them a couple times to ask their customer service team to rectify the experience. Reviews from Firezza Pizza employees about working as a Delivery Driver at Firezza Pizza. However, I had to spend at least £11.99 before I could get the free pizza. 1. They have some good takeaway offers in lockdown! Slow delivery but yummy taste fulfilled mistake. Firezza, London: See 82 unbiased reviews of Firezza, rated 4 of 5 on Tripadvisor and ranked #6,228 of 23,147 restaurants in London. Worst than a frozen pizza. I've reported them to the ICO. Don't call their pizza Italian pizza, please. !We order pizza on 26.09 On their website which crash few times, in the end we received the pizza Around 20.00 at 23.00 we had 2 delivery pizza guys, hostile at our door Step with Hamlet on , claiming we had not paid 20 pound, we gave them the money as we felt intimidated by them, in the morning. This is the greatest Pizzas I have ever had. Along with not receiving the garlic dip that was ordered. I highly recommend (yummy).Firezza pizza always make my day whenever I have challenging or tyring day. Two recent orders largely inedible due to very badly burnt base. Upon unboxing these much-hyped pizzas (according to the flyer I received through my door) I was met by two mediocre, slightly congealed looking pizzas. Save 20% when you order the Half Metre option – it’s designed for sharing! The quality of the product / service is inconsistent and it's clear that they really don't care about the customer experience. Food arrived cold and on the last occasion an item was missing.I contacted customer services who apologised and offered me a free pizza. Learn about Firezza Pizza culture, salaries, benefits, work-life balance, management, job security, and more. Not knowing what the topping was, the pizza was inedible, and I really just wanted an explanation about how meat ended up on my vegan pizza. My time at Firezza was great, not only did they pay me good, but they treated me good too. Firezza had obviously been frugal with the toppings and forgotten that Luke-warm pizzas is NOT pleasant. The website is a bit confusing, but once you find out how to apply the discount everything works fine. I also... asked for a refund on the missing cola but I assume I will not recieve it. It doesn't represent the Italian pizza at all. I wish I had Google reviewed this place before commiting to a £35 order...The food took 1 hour and 45 minutes to arrive, staff were hostile and unapologetic on the phone when asked if the food was on its way (had already waited 70 minutes), and no it hadn't left yet.Once arrived - the chicken side and dessert delivered were incorrect items. Never again. Walking around the area you have to double take to find the collection desk hidden underneath a … If you have a dietary need, AVOID THEM. Don’t waste your time....unless you want to wait a million hours for food, Only the latest review will count in the company's TrustScore. Arrived at 11 pm. It's a serious safety issue for people with allergies.I've ordered from Firezza for two years. Walking around the area you have to double take to find the collection desk hidden underneath a … I also asked for a refund on the missing cola but I assume I will not recieve it. Not helpful when you live alone during a lockdown. I was loyal to them and would always cover my colleagues shifts, if they couldn’t make it to work. Along with not receiving the garlic dip that was ordered. It really wasn't.Long story short, I've emailed them a couple times to ask their customer service team to rectify the experience. It's so much better than its nearest competitor, Imo's, a St. Louis chain that clearly is into portion control and high prices. 367 reviews $$ Italian, Delis, Pizza. Pizza Al Metro Our pizza comes in two sizes, Individual (1/4m) – equivalent to a 12” round pizza and Half Metre (made of 2 x 1/4m pizzas). Good quality toppings and plentiful. They've ignored all my emails and my Facebook messages.Mistakes happen but just the poor customer service has been incredibly disappointing. In fairness he did try calling me but never left a contact number.I won't be ordering from Firezza again. 11. No-one from Crouch End branch could be bothered to contact me last night. Telephone number didn’t work. Pizza was more than cold. I'd expect so much more from a company which charges a premium price for pizzas. Find Firezza in London, NW2. Paid £25 pounds for this"amazing" experience. Firezza, London: See 31 unbiased reviews of Firezza, rated 2 of 5 on Tripadvisor and ranked #19,947 of 23,133 restaurants in London. I must admit the reviews were a little off putting but I genuinely recommend you give this Firezza a go. Pretty much at the same low level. It's a serious safety issue for people with allergies.I've ordered from Firezza for two years. The order never turned up. Pizza was more than cold. Pizza topping quality has been reduced to a minimum and tasteless. The thing that swung it for me was the woodfired oven. All rights reserved. With untrained staff . Paid £25 pounds for this"amazing" experience. Firezza, London: See 40 unbiased reviews of Firezza, rated 2.5 of 5 on Tripadvisor and ranked #19,634 of 23,141 restaurants in London. I'd expect so much more from a company which charges a premium price for pizzas. One of these was for Firezza pizza in Earlsfield. Really bad experience! I love Leo's, crave it, and will sometimes make a trek to the Northland just to indulge. Worst than a frozen pizza. Not particularly tasty once reheated. Why was my review removed? 128. That's why at Firezza, we serve pizza by the metre... the true Neapolitan way. Pizza Al Metro Our pizza comes in two sizes, Individual (1/4m) – equivalent to a 12” round pizza and Half Metre (made of 2 x 1/4m pizzas). After waiting an hour for my pizzas to arrive I decided to call Firezza. Toppings were perfect pepperoni ham and pineapple is the only way to order a pizza. The quality of the product / service is inconsistent and it's clear that they really don't care about the customer experience. It was absolutely dry and not fresh at all !No topping .. disgusting! The only nice thing I can say about this whole experience is that a very polite member of staff bothered to call me to check if I had received the pizzas. The order never turned up. Do not order, they spam your mobile with messages & the only way to stop them is to text a premium rate number. Jacob S. Las Vegas, NV. They've ignored all my emails and my Facebook messages.Mistakes happen but just the poor customer service has been incredibly disappointing. Everything was going fine ordering on their website until it came to payment. Sent cold base with tomato sauce. She even went as far to pretend that the phone line was cutting out. Firezza awful company !! !We order pizza on 26.09 On their website which crash few times, in the end we received the pizza Around 20.00 at 23.00 we had 2 delivery pizza guys, hostile at our door Step with Hamlet on , claiming we had not paid 20 pound, we gave them the money as we felt intimidated by them, in the morning. Despite chasing at least five times, the contact (Sudhanshu Amoli) has never replied to my emails. Visit Firezza for a fire-baked pizza delivery or takeaway near you. This was just an unknown meat ingredient on a vegan dish, but I hate to think what could happen to someone with an allergy and not just a dietary choice. With untrained staff . Firstly, if you have a dietary need, AVOID THEM. At no point did I receive an apology. She then hung up on me because it was 11.03 and they closed at 11pm. Start your review of Musalettis Pizza. © 2021 Trustpilot, Inc. All rights reserved. Telephone number didn’t work. Very expensive for quality received. Pizza Express did acquire Firezza in 2016, I think to explore developing a delivery arm of their own, but they then decided to offload it the following year, making a loss of £11.3m in the process (in unconnected news, Pizza Express has been in financial trouble for some time now). Don’t waste your time....unless you want to wait a million hours for food, Only the latest review will count in the company's TrustScore. Please use the Update Form. We found out ,in addition they charged us twice by card don’t use Criminal company behavior !!! non-Stop HARASSMENT with their spam marketing texts messages.My network provider is unable to stop them as they sent them from an "unknown" origin.I am about to report them to the Police.Quality of their food? I suggest others find pizza elsewhere too. I thought this had to be a mistake, and was hopeful that it was maybe a type of vegan salami. -Like most of the other reviews state, everything arrived luke warm despite living 15 minutes away from the place - the pizza dough goes very hard and chewy the colder the temperature gets, making it very tough to eat once its cold and sore on the mouthThis is a disgraceful service, truly unacceptable, a business operation that is not fit for the public - I am unsure how they are still in business based on the plethora of terrible reviews online, hopefully it won't be long before they are gone, and taking consumers hard earnt money!Not even going to try and get my money back for the incorrect items delivered - I most certainly will not ever be returning! Will never order again. She even went as far to pretend that the phone line was cutting out. Firezza had obviously been frugal with the toppings and forgotten that Luke-warm pizzas is NOT pleasant. - details / Review guidelines Reviews are not endorsed by HappyCow - review terms Has Firezza Pizza closed, shut down, moved, or changed? We had been looking for really great pizza when we moved to this area and it simply didn't exist. Reviews from Firezza Pizza employees about working as a Delivery Driver at Firezza Pizza. Amazing pizza with porchini mushrooms. At no point did I receive an apology. The best kind of pizza is one that's made for sharing. 29. I ordered a vegan pizza which when delivered, was covered in salami. Firezza London; Firezza, Battersea; Get Menu, Reviews, Contact, Location, Phone Number, Maps and more for Firezza Restaurant on Zomato Serves Pizza, Fast Food. Missing Coca cola bottle. Don't call their pizza Italian pizza, please. I ordered a Bufulina Pizza last night with breaded chicken. The staff are kind and helpful and the pizza most importantly was delicious. Business Owners, if you see an unfair review, read this. I never signed up to these (I ALWAYS make sure I tick / untick to say no marketing). Mix it up, with our Create your Own Legend, we already include up to 3 toppings in the price. Thank goodness I didn't pay full price for them but even with a discount the food was not worth the price. Had to call two times and was told that they only had one driver- this is not really my concern, you should not take orders. Arrived at 11 pm. Search for local Pizza Delivery & Takeaway near you and submit reviews. Did not get what was paid for. She then hung up on me because it was 11.03 and they closed at 11pm. 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