Persoanlly I use the Printer makers full software install (2*HP printers) and have no issues, with scan to email, I would suggest you review Ricoh support Thank you for your response. When scanning an original with a custom size, specify the original size in [Send Settings] [Scan Size] [Custom Size]. I've found a lot of forum threads about it but none of them exactly covers my problem. What I am talking about is, configuring Office 365 email id on Ricoh 3352 machine and use scan to email directly from the MFP connected on network. - login to your Ricoh device using a web browser as device admin. C6004: Scan to e-mail with Office 365 Good evening guys I'm trying to setup scan to email on our Ricoh MP C6004exSP. A guide for setting up a Ricoh multi-function copier/printer/scanner within the campus AD configured to support Office 365 service account. - Go to Device Management then Configuration - Go to Email - Input the following settings Administrator email address: Your Gmail scan email account Auto specify sender Name: On SMTP SMTP server name : SMTP.GMAIL.COM SMTP port no: 465 SMTP server name is the value of the MX record in Office 365 DNS settings (not using smtp.office365.com)" This worked for me. An original with a custom size is placed on the machine. Ricoh current models with scan to Office 365. Setup scan to email from a HP Multi-function Device I am going to demonstrate using a HP PageWide Pro 477dw MFP, but the same method will work for any brand. Password = (Blank) – nothing. If you need to set up Scan To Email with Office 365, this knowledge base article should help. Log in to the device web console (Device IP Address to access) Login details: Username = admin. Then go to Device Management > Configuration > Device Settings > Email, then make sure you have the following settings to work: Since configurations options can vary, these instructions are generalised. The names of the setting items may differ from the [Classic] screen type. Clients are running Printers with Scan to email capability and they are suddenly getting failures. Been working on this issue sincethe New Year and it seems Office 365 did something security wise with their SMTP server. Method 1: Using Office 365 as the SMTP Server Click more settings and set as the following screenshot shows: Click OK to save. Configuring Ricoh device. 2.) See below when [Standard] is specified as the screen type of [Settings]. After the configuration, if you can successfully send and receive messages, it means the office 365 server is fine when using SMTP client submission. The issue may be related to the scan email … This problem started about two weeks ago. We have several Ricoh MFP's in our organization and the scan-to-email works using the following: SMTP authentication OFF. Port 587 STARTTLS Per Ricoh recommendations, we are using an SMTP email relay server, which has been working fine. Before you begin configuring the printer, make sure you know the username and password of the Office 365 account you are going to use. Now, when our employees scan to their Office 365 email accounts, the resulting email does not contain the PDF attachment but does contain a long string of apparently random characters, numbers and symbols. “Cannot find the specified path. Typical setup: smtp.office365.com. Seemed to happen right around the New Year. These suggestions are a general guide, the user must be familiar with configuring a Ricoh machine and working within the network protocols of campus Active Directory and Office 365. File Transfer. According to the settings on the SMTP server to connect, configure [SMTP Authentication] or [POP before SMTP]. 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